Control Room Operator – Days/Nights (Yate, Gloucestershire) Yate, Gloucestershire

Job title: Control Room Operator – Days/Nights (Yate, Gloucestershire)

Company: Zachary Daniels

Job description: Description

Control Room Operator – Days/Nights – Full Time – **SIA LICENCE PAID FOR**

£9.70 – £10.20/hour, plus performance related bonus (top performers are earning £300 a month in bonus)

22 days holiday, plus your birthday day off

Due to expansion our client is looking for people that are good problem solvers, with a keen eye for detail, have a professional telephone manner, wanting to provide the highest standard of customer service possible.

Candidates with experience in CCTV Monitoring or Alarm receiving Centres will be well received. SIA License would be advantageous, but if you have good service, people related experience we would like to talk to you.

Qualifications and Skills

  • A focus on delivering good customer service is essential
  • Excellent written communication skills
  • Great telephone manner
  • Competent IT/Computer skills
  • Ability to work under pressure


  • Carrying out duties relating to monitoring CCTV & Alarm systems
  • Dispatching appropriate emergency services and/or keyholders
  • Fielding inbound telephone & email enquiries
  • Responding & directing Message Handling calls
  • Booking emergency engineers & logging information across multiple software platforms
  • Assisting with False Alarm Management
  • Commissioning new sites

Other jobs you may be doing currently

  • Call centre operator
  • Customer service assistant
  • Security guard

Expected salary: £9.7 – 10.2 per hour

Location: Yate, Gloucestershire

Job date: Fri, 01 Oct 2021 06:21:32 GMT

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