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IT Support Analyst – 2nd Line Avonmouth, Bristol – Bristol

Job title: IT Support Analyst – 2nd Line

Company: Nisbets

Job description: As a result of great trading results, Nisbets need to grow our IT Service Desk to ensure the business are fully supported and able to match customer demand. We are therefore looking for a customer focused and inquisitive IT Support Analyst – 2nd Line, to join our IT Service Delivery Team in Bristol to ensure we to continue to offer a value add service to our internal customers. We need someone who is pragmatic and logical in approach, who is driven to find an answer utilising your technical knowledge to find solutions. Your shift pattern will be Monday to Friday on a rotational basis which includes 8am – 4:45pm, 8:30am – 5:15pm & 8:45am – 17:30pm shifts, with some on call requirement. A car driver will be required for this role to travel between our estate in Avonmouth.

We will give you every opportunity to develop yourself professionally and personally with access to courses and coaching and with the growth plans we have, there is masses of scope for you to build a career with us. This is a fast paced role supporting a broad range of end users with differing needs, so you will learn tons and really develop your communication and technical skills. If you are looking to work for an entrepreneurial business who constantly evolve and look for better and new ways of working, then this is the place for you.

What will you be doing?

  • Provide appropriate technical support for hardware, software and networks across the business
  • Work with internal colleagues and third parties in order to deliver technical services, ensuring established service levels are adhered to at all times
  • Use automation wherever possible to build or improve existing technical capabilities, driving down the rate of BAU IT operations
  • Some Basic
  • Delivery of exceptional service to all users of IT, within a structured IT environment aligned to industry standard frameworks (ITIL Framework)
  • Focus on solving customer’s problems, striving to continuously better understand our internal customer’s needs
  • Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process

About You

What are we looking for?

  • Experience in supporting a VMware-based Virtual Desktop Infrastructure (View, vCentre, vSphere)
  • Some basic knowledge of Batch/Powershell scripting
  • Proven experience in supporting and maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security and remote access technologies
  • Experience with supporting a Windows 10 desktop estate
  • Highly effective communication both verbal and written
  • Working knowledge of mobile device management technologies Intune, Microsoft Azure, Active Directory, Group Policy Management, DHCP, DNS, O365 management, Solarwinds Monitoring would be desirable but not essential.

What can I expect?

  • An attendance allowance which can means up to 4 additional days annual leave or a cash bonus
  • Huge discounts on our full range of products
  • Colleague profit share bonus which is uncapped and based on company performance, but would typically be 3% of your annual salary

About Us

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it. It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could – Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.

Expected salary:

Location: Avonmouth, Bristol – Bristol

Job date: Fri, 19 Nov 2021 00:16:18 GMT

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