IT Support Technician – Chippenham, Birmingham or Birmingham – Chippenham, Wiltshire

Job title: IT Support Technician – Chippenham, Birmingham or

Company: Rullion

Job description: Rullion are seeking a “IT Support Technician” for an exciting long term contract opportunity for a prestigious Rail Client

IT Support Technician
ASAP – 03/04/2022
Chippenham, Birmingham or York

Customer Services Networks and Cyber support technician

Our Clients Network Support technicians provide 1st, 2nd, and 3rd line support to for the network and associated infrastructure of our customers signalling installations. You will be supporting, diagnosing, and configuring computer systems, diagnosing hardware and software faults, and solving technical and applications problems, either over the phone or in person.

Our customers increasingly rely on the critical Networks in all areas of their railway operations and decision-making processes. It’s therefore crucial to ensure the correct running and maintenance of the systems.

As the role may also work within first or second-line support, the work is as much about understanding how the networks and connected system are used as applying technical knowledge related to hardware or software.


You’ll be responsible for the provision of support functions to our client’s customers, providing fault rectification, cyber security guidance, and smooth running of customer systems and ensuring that users get maximum uptime from them. Individual tasks vary depending on the requirements of the various customers and contracts, but you’ll need to:

• Install and configure computer hardware operating systems and applications
Talk customers through a series of actions, either face-to-face or over the phone, to help investigate failures and resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Retrieve and record network configuration as part of hardware replacements, and work with our client’s networks team to develop new configuration for hardware or installation changes
• provide support, including producing procedural documentation and relevant reports
• follow diagrams and written instructions to carry out various routine operations
• Work with our account managers and engineers to prioritise and manage open cases
• rapidly establish a good working relationship with customers and other professionals, such as project delivery and network engineers
• Assist in the testing and evaluation of new technologies in response to new customer requirements

Qualifications and Experience requirements
The ideal applicant would have the following knowledge (or similar)

• Network +, Security +, CCNA or similar
• Previous experience in an IT/Networks support environment
• Understanding of Network Architecture, IP Networks, Firewalls and Security mechanisms
• Understanding of Cyber Security and its impact on critical systems
• Ability to think logically, with attention to details
• excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution

Please send your CV to [email protected] to find out more

We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.

Expected salary:

Location: Birmingham – Chippenham, Wiltshire

Job date: Fri, 17 Sep 2021 22:37:55 GMT

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