Urgent Care Call Handler Chippenham, Wiltshire

Job title: Urgent Care Call Handler

Company: Medvivo


Do you enjoy a role that offers a different challenge every day? If you like variety and have the ability to think on your feet then this role could be just what you’re looking for.

We currently have an opportunity for an enthusiastic individual to join our Urgent Care team as a Call Handler working 24.5 hours per week. If you are looking for a new challenge and working in a busy and varied environment then this could be the role for you:

About us:

Medvivo is a person-centered organisation, delivering high quality services to people in Wiltshire, Swindon and Bath & North East Somerset. We provide integrated health and care services ranging from GP out of hours services, a single point of access, crisis response services and a wide range of technology enabled care solutions. We retained an outstanding CQC accreditation in Feb 2019 as an Integrated Urgent Care service.

About the role:

You will be at the heart of our Urgent Care team and ensure the best possible care is delivered in this diverse and exhilarating role. It can be extremely busy at times and you will thoroughly enjoy this environment where no two days are the same.

If you are looking for career progression then this position will certainly offer you a unique experience with the support of a thriving team. A typical day could look something like this:

  • Supporting the Urgent Care Coordinators to provide a quality and professional service.
  • Providing a professional and responsive central point of reference to health and social care professionals.
  • Carrying out additional support functions as directed by the Urgent Care Coordinator.

About you:

As part of this role you will be able to bring some of these key skills and qualities to the team:

Excellent communication, telephone and keyboard skills

Ability to prioritise workloads

Working well within tight deadlines

Ability to follow instructions, procedures and protocols.

Use your knowledge and intuition to support outstanding patient care.

If you can bring all of the above then we’ll provide all of the training and on-going development you need to be confident and comfortable in your role. As our operation runs around the clock, 365 days of the year, you’ll need to bring a flexible approach to working hours because our shift patterns include weekends, overnights and Bank Holidays.

What we offer:

  • Company Pension Scheme
  • Generous holiday of up to 33 days per annum inclusive of bank holidays (pro-rata)
  • Simply Health cash plan membership
  • Discretionary bonus scheme
  • Life Assurance
  • Perkbox Discount Scheme
  • Salary: £8.91/hour

For a full job description or for further information please call our recruitment team on 0800 6444 200 or email

Closing date: Sunday 3rd October 2021 (we reserve the right to close this vacancy early if we have a high volume of applicants).

Expected salary: £8.91 per hour

Location: Chippenham, Wiltshire

Job date: Fri, 24 Sep 2021 22:29:42 GMT

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