Job title: Service Designer
Company: Matchtech Group
Job description: Service Designer
Location: Bristol (20% onsite / hybrid)
Duration: Initially until 31st March 2027
Rate: £64.22 p/h Umbrella
IR35: Inside
Clearance: Eligible for SC (able to start on BPSS)OverviewAre you ready to lead the design of end-to-end services that support some of the UK’s most critical missions? Service Designers bring human-centred, evidence-based design leadership to multi-disciplinary delivery teams, shaping services across the full lifecycle – from Discovery through to Live. You will provide expert professional advice, influence decision-making, and lead complex design work that transforms how users interact with services and how those services operate behind the scenes.This role may involve a blended hybrid working model, with a mixture of working from home and working on site to ensure close collaboration with the wider team and with customers.Responsibilities:
- Lead service design activities across Discovery, Alpha, Beta and Live.
- Produce service maps, journeys, blueprints, and end-to-end service models.
- Work collaboratively across multi-disciplinary teams to align user needs, business goals and technology constraints.
- Provide professional advice on service design approaches, risks and opportunities.
- Coordinate service design work to time, quality and business expectations.
- Facilitate workshops, co-design and decision-making forums.
- Support the development of service design practice and mentor junior team members.
Skillset/experience required:Core areas (must have):
- Proven experience in end-to-end service design (DDaT).
- Ability to produce service artefacts at multiple levels (journeys → blueprints → ecosystems).
- Skilled in evidence-based design: insight synthesis, problem framing, prioritisation.
- Ability to influence stakeholders across engineering, product and policy domains.
- Experience coordinating service design delivery across phases and teams.
Desirable:
- Exposure to operational service management (ITIL, SLAs, support models).
- Experience in defence, government or regulated environments.
- Working knowledge of adjacent roles (UR, BA, Product, Interaction Design).
- Experience in agile or SAFe delivery environments.
- Professional training/accreditation in service design or human-centred design.
- Contribution to communities of practice or internal capability uplift.
Expected salary: £64 per day
Location: Bristol
Job date: Thu, 13 Aug 2026 04:18:05 GMT
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